This policy explains how Steiff handles information submitted through this website, including plush gift inquiries, care questions, and contact requests.
When you submit a form, we may collect your name, email address, phone number, gift interest, and message. Your message may include a child’s age range, occasion, preferred stuffed animal, or care question so our team can respond usefully.
We use submitted information to answer questions, recommend appropriate plush gifts, provide care guidance, improve customer support, and maintain the security and reliability of the website.
We do not sell personal information. We may share limited details with service providers that help operate the website, process inquiries, or deliver customer support, subject to appropriate confidentiality obligations.
We keep inquiry information only as long as needed for support, legal, and operational purposes. You may ask us to update or delete contact information where applicable by reaching out through the contact page.
This website is intended for adults shopping for baby and toy products. Children should not submit personal information through the forms.
Privacy questions may be sent to [email protected].