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Contact Steiff

Steiff contact support for plush gifts, care questions, and store help

Reach out with the child’s age, occasion, favorite animal, or care concern. The contact page gives you full help details and a roomy form, while the modal stays compact for quick gift requests.

Visit

Steiff Gift Desk

Plush Toy Avenue, Nursery Quarter, New York, NY 10001

Hours

Support Window

Monday-Friday, 9:00 AM-6:00 PM ET
Weekend gift messages answered next business day.

Steiff contact map and nursery showroom illustration

What to include in your message

A useful Steiff contact note can be short. Tell us whether the gift is for a newborn, toddler, preschooler, big kid, or collector. Add the occasion, the preferred animal, and whether the plush toy will be used daily or saved as a keepsake.

  • Age or stage of the child
  • Occasion: baby shower, birthday, holiday, or comfort gift
  • Care question, if cleaning or travel use matters
  • Preferred plush animal, color, or size
Full contact form

Send your plush question

The same secure inquiry fields are used here and in the quick modal, but this page gives you the full contact context, map illustration, hours, and gift-planning notes.

Please enter your name.
Please enter a valid email.
Please add a short message.
Please confirm the privacy policy.